Teleservices

T E L E S E R V I C E S

Business Processing Outsourcing

- Providing The Best BPO Options -
Our BPO program is highly flexible, optimizing the client’s financial performance and customer service quality.

State-of-the-Art Technology
Sophisticated Dialer SystemCampaigns
Customer Service Surveys
Automated Messaging
Portfolio Management

AMERICAN Teleservices Division
- Superior Bottom Line Results -
AMERICAN Collection Systems, Inc. has established a presence as a powerful partnership resource producing excellent revenue results. At AMERICAN we offer a “fully committed” and dedicated alliance specifically focused on achieving your bottom line objectives.

AMERICAN’s Teleservices Division delivers breakthrough performance by employing “best-in-class” call center processes, people, and work practices for exceptional EBO and BPO partnership services.

Extended Business Office

- Providing The Best EBO Options -
Our EBO program is a cost-effective outsourcing option offering companies the ability to expand their business with Superior Customer Service and/or Accounts Receivable Management without the need to hire and train additional personnel.

Inbound/Outbound Call Center
Customer Service
Collections
Fully Outsourced Management Options
- Monthly Statement Billing Services
- Complete Receivables Posting Services
Full Service Recovery Programs

AMERICAN Service Specialties
- Our Clients Receive the Very Best in Services -
AMERICAN provides industry recognized experts who develop and customize a unique strategy for each client. These seasoned professionals combined with highly skilled collection teams, facilities, and technology make AMERICAN Collection Systems, Inc. the most powerful partnership resource available. Our exceptional services include:

Total Accounts Receivable Management
Customized Collection Strategies
State-of-the-Art Skip Tracing
Customized Reports
Complete On-site Legal Department Available Daily
Daily Automatic Interest Update Available
Sophisticated Dialer System
Letter Series Programs
Dunning Notices

Collection Process
- Bottom Line Results -
When partnering with AMERICAN, a dedicated Account Executive specializing in Teleservices will be assigned to work with your company. In addition, our Operations Team will use their expertise to determine and implement the most aggressive strategy to achieve your bottom line objectives:

Powerful
Resource
Partners

Research, Outline, and Develop our Client Specific Collection Strategy
Assign a Day-to-Day Client Services Representative
Select Qualified Collection Team Members
Coordinate Specialized Training
Implement the Collection Strategy
Monitor/Analyze/Refine Strategy as Needed
Continuous Management of the Debt Recovery

On-Site Legal Department
- Legal Actions Take Place Daily -
AMERICAN Collection Systems, Inc. provides our clients with a complete Legal Department resource. Our fully trained legal staff is on-site each business day to provide immediate legal services and solutions:

Process Law Suits In/Out-of-State
Complaints
Judgments
Garnishments - Wage and Bank Attachments
Clients can Request Accounts/Debtors be Sued and/or Complaints Filed

AMERICAN Technology

AMERICAN has implemented the very latest in web-based technology providing our customers with the best technical services and security. Our customers have the confidence and added assurance of increasing their bottom line with the most efficient hi-tech services available in the industry today.

Easy On-line Payments

Our top-notch website allows your customers the ability to quickly submit an electronic payment from their home or office computer, greatly reducing customer service overhead expenses.

On-line Payments in Minutes

Personal Information is Quickly Entered on the Easy-to-Use AMERICAN Payment Form
Credit Card or Electronic Checks are Accepted
Payments are Processed and Recorded Directly to your customer's Account
Rejected Transactions are Addressed Immediately

HIPAA, FERPA, and GLB Compliant